Orders must to be placed by 3pm EST to ship out same day.

Free domestic shipping for orders over $50!
Free International shipping for orders over $100!

CUSTOMER SERVICE

Jami
www.shopjami.com
T: 213-784-0266
info@shopjami.com
 

RETURN/CANCELLATION POLICY
We at Shop Jami want you to be happy with your purchase. If you are not satisfied with your purchase, you may contact us for a return or exchange of the unused item, with its original packaging, within 14 days of purchase. Shipping charges are non-refundable. Please contact us at info@shopjami.com and we will inform you of the return address and a return authorization number. No returns will be accepted without this number. When your return is approved, we will refund the purchase price minus any additional shipping charges, typically within 48 hours. For exchanges, once the item is received and approved, the exchange will ship out UPS Ground at no additional cost. Please note there are no cancellations. All orders placed online via www.shopjami.com will be processed once you complete the checkout process. However, we will do our best to accommodate you if you need to make changes. Please contact us via info@shopjami.com within 24 hours from the time of your order. **All sale items are final sale.

SHIPPING POLICIES
Most orders will ship within 1-3 business days. Any exceptions and the customer will be notified if the product has to be made to order. Ground shipping is FREE for all purchases made on the Shop Jami website. Once your order has shipped you will be emailed notification and tracking number.
SHIPPING METHODS - We ship all US orders via UPS and offer three shipping options:

FREE GROUND SHIPPING
GROUND - 2 to 6 business days FREE
Fed Ex 2nd day - 2 business days $28.00
Fed Ex Next day - Next business day $47.00
 
INTERNATIONAL SHIPMENTS 
International shipments will ship via USPS global priority mail for a flat fee of $25.00.
 
HOW TO PURCHASE
Please feel free to contact us at info@shopjami.com if you have difficulties with your online purchase. Our Online Shop is always available and we process and ship orders as quickly as possible. To start, just make your selections in our Online Shop, and then proceed with the secure authorize.net checkout. Your total shipping charges are automatically computed at checkout, prior to the completion of your order. You’ll receive instant order acknowledgement via e-mail. Once the order has been processed and we do have your item in stock, your order will be packed securely and shipped. Please allow up to 72 business hours to process and note that quantities are limited & subject to availability. 
 

CARDS WE ACCEPT
We accept MasterCard, Visa and American Express. 
 

CARE OF JEWELRY
All jewelry is made with 14k gold plate and sterling silver plate unless otherwise noted in the product description. All of our jewelry is treated with a heavy coating of anti tarnish sealant to protect it for years to come. Wipe gently with a damp cloth after each wearing to remove makeup and lotion. Then store in the pouch or jewelry box your piece came in. Plated jewelry can last up to many years with the proper care and storage.
 

PRIVACY POLICY
Shop Jami collects customer information only to improve your overall shopping experience. We respect your privacy and are fully committed to maintaining and using the information responsibly. Your email address, home address, or any other personal information is not shared with any third party under any circumstances. Please join our mailing list and feel free to send any questions or comments to info@shopjami.com

WHOLESALE INQUIRIES
info@shopjami.com
phone: 1.213.784.0266
 
PRESS INQUIRIES
We have a full range of current and upcoming season's collections available to editors and stylists.
Please contact info@shopjami.com for all requests.